Pioneer Insurance Roadside FAQs

Click here to request a Pioneer Insurance Quote!

Pioneer's Quest Roadside can be reached at

(800) 828-7067


What services are included in the Quest Roadside Assistance coverage?

  • Towing of a disabled vehicle

  • Delivery of fluids (such as fuel, oil or water)

  • Battery Service

  • Changing or inflating a flat tire

  • Lockout service

What expenses are NOT included in the Quest Roadside Assistance coverage?

  • The cost of any fluids provided (such as fuel or oil)

  • A secondary tow for the same disablement

  • Work performed on the disabled vehicle at the repair shop

  • Impound tows (to or from the impound location)

When and where is the Roadside Assistance coverage available?

  • The service is available 24-hours a day / 7-days a week and can be used anywhere in the United State, Canada and Puerto Rico.

What is a “Covered Auto?”

  • A policyholder’s covered auto is a vehicle on which a premium is paid and any temporary substitute auto for when the covered vehicle is out of normal use because of breakdown, servicing, repair, loss or destruction.

  • However, this does not cover non-owned autos. Examples: The policyholder is vacationing and renting a car; there is no coverage. The policyholder borrows a truck to move; there is no coverage.

Are trailers covered?

  • If the trailer doesn’t have its own Roadside Assistance coverage but is attached to an auto with Roadside Assistance, the trailer will have up to $150.00 in coverage (regardless of the radius). There will be one limit applied to both the auto and the trailer.

  • If both the auto and trailer have Roadside Assistance premium charged to their policy, then (and only then) will the policyholder be able to have separate tow coverages for each.

How many times can a car be towed?

  • The Roadside Assistance program allows for one tow per disablement unless the shop where it was originally towed is unable to perform the service(s) required to repair the vehicle.


Waterford, Troy, Farmington Hills, Southfield, Rochester Hills, W Bloomfield, Pontiac, Royal Oak, Novi, Commerce, Orion, Independence, White Lake, Madison Heights, Oak Park, Auburn Hills, Oxford, Birmingham, Ferndale, Highland, Oakland, Pioneer Insurance, The Huttenlocher Group, Pioneer Insurance Roadside